Location: Fully Remote

Employment Type: Permanent /B2B Contract

Compensation: Competitive Base Salary + Commission Structure

Sector: iGaming / Managed Services & BPO (Customer Support, KYC, AML, Safer Gambling)

About the Opportunity:

Backed by an established operations hub of 200+ multilingual specialists, our client delivers 24/7 mission-critical customer operations, KYC/AML, and player protection solutions tailored exclusively for the global iGaming industry.

With a proven delivery model and infrastructure fully in place, they are now appointing a high-impact Head of Sales to drive new operator acquisition across both tier-1 brands and fast-growing challenger operators.

The role:

In this role, you will take full ownership of the commercial pipeline. Your objective is to introduce operator leadership to a proven, cost-effective alternative to in-house teams or overpriced legacy outsourcers.

You will target and engage decision-makers (C-Level, Heads of Operations, MLROs, Heads of CS) looking to optimize operational margins, navigate licensing requirements, and scale their customer operations seamlessly.

Responsibilities:

• Map, target, and engage senior operational and commercial leaders across global iGaming, Sportsbook, and Casino operators.

• Lead negotiations from initial outreach through RFP handling, operational discovery, commercial proposals, and closing.

• Partner directly with executive leadership and operational heads in Kosovo to structure bespoke team sizes, SLAs, shift coverage, and pricing frameworks.

• Represent the business at premier industry events (SBC, SiGMA, ICE, iGB) to generate high-intent leads and build long-term operator partnerships.

• Act as the voice of the market, identifying shifts in operator demands, competitor pricing models, and new jurisdictional requirements.

Candidate Profile

• iGaming Background: Proven track record of B2B sales within the iGaming / Online Gambling space. Experience selling BPO, customer support outsourcing, KYC/AML software, or compliance services to operators is highly advantageous.

• Established Industry Network: Immediate access to decision-makers (CEOs, COOs, Heads of Operations, Customer Experience Directors, MLROs) across international operators.

• Language: Native English speaker (or complete native-level bilingual fluency) with top-tier presentation, pitching, and written communication skills.

• Commercial Driver: A disciplined, self-motivated hunter with demonstrated success closing recurring-revenue enterprise contracts.

• Operational Literacy: Solid understanding of how online gaming operations function, including the real-world cost, compliance, and headcount challenges operators face.

• Remote Leadership: Proven ability to manage pipeline, targets, and sales velocity independently in a fully remote environment.

About Meta Hire Group:

Born in UAE Operating Globally. MetaHire Group is a specialist recruitment consultancy positioned at the high-velocity intersection of emerging technology, global gaming, and digital performance. With over a decade of elite expertise, we partner with visionary founders to architect the high-performance leadership teams defining the new economy.